At NateraFX, we are committed to providing you with quality products and outstanding customer service. However, should our products fail to meet your expectations, please contact us via email at info@NateraFX.com.
We will accept product for return as follows:
a) product is unopened and considered as resalable merchandise, in its original condition, and has an expiry date of 6 months or longer from the date a return is requested;
b) product has been damaged or tampered with, prior to receipt, and a claim for damage has been made within 10 days of receipt of product;
c) product has been deemed intolerable due to taste or is the cause of an adverse event.
Please note that all returns will require a Return Authorization Number that would need to be noted on the returned parcel.
This number will be provided to you as a reply to your email, as noted above.
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